FAQs

Orders & Shipping

How can I contact someone on your team? 
For customer service, general feedback, or wholesale inquiries, reach out to support@siblings.co, and we’ll be happy to help!

Where can I find the wick and the wick holder?
In the bag! Everything you need comes inside the bag, ready to go. If you ordered an extra wick, you'll find it in your shipping box, outside the candle bag.

Can I change my shipping/billing address?
We’ll do our best to accommodate changes to addresses until you’ve received your shipping confirmation email. After an order has shipped, you’ll need to place a new order and/or make a return. Contact support@siblings.co for changes.

Where is my order? 
You will receive a shipping confirmation email with tracking info once your order ships. Use the tracking number to follow your package.

Shipping Times:
- Free Shipping (US): 4 to 6 days (HI and AK may take up to 4 weeks)
- UPS Ground (US): 2 to 5 days
- Express 2-Day (US): 2 days
- Canada/UK/EU: 9 to 12 days

How much does shipping cost? 
Orders over $60 ship free in the US. For orders under $60, shipping starts at $6. International shipping costs are calculated at checkout.

Return Policy 
New, unused products may be returned in original packaging at any time. Refunds exclude shipping costs. First-time orders are eligible for free return shipping under our First Candle Guarantee (US only).

 

Product Information

What are your candles made of? 
Our candles use a blend of coconut and soy wax with clean fragrance and essential oils. They’re free from parabens, phthalates, sulfates and harsh chemicals.

How do I compost the bag?
Our bags are 100% compostable and made of 99% plant-based materials. Dispose of them in your home compost or an industrial composting facility.

Subscriptions

How do subscriptions work? 
Our candle subscriptions ship and bill according to your selected frequency. You can switch scents, pause, gift or cancel anytime in your account. A tree is planted with every 3-pack subscription order!

How can I create an account? 
You'll receive an email after your first subscription purchase with a link to create an account. Can’t find the email? Just visit create account page.

How to Make a Clean Candle Refill

We make it easy to create your own candle with the materials in the bag. Watch our how-to video or follow the included step-by-step instructions.

What kinds of vessels can I use? 
Stick to heat-resistant tumblers, cups, or jars that won’t leak, crack, or catch fire. We recommend vessels 3 inches in diameter for the best burning experience.

Examples: 
✔️ Glazed Ceramic
✔️ Sturdy Glass
✔️ Sealed Metal
✔️ Enamel

❌ Wood, Coconut Shells, Plastic
❌ Porous Ceramics (e.g., terra cotta)

What if I don't have a microwave? 
No microwave, no problem! You can melt the wax by placing the open bag in a pot of simmering water on the stovetop for 5 minutes. Once melted, pour the wax into your vessel and let it set.

 

 

Care & Safe Usage

How can I burn my candle safely? 
- Always burn within sight and never leave unattended.
- Keep away from wind drafts, flammable objects, pets, and small children.
- Burn for 1 to 4 hours at a time to prevent tunneling.
- Stop using the candle when ¼” wax remains and refill.

How do I clean remaining wax from my vessel? 
Place your vessel in the freezer until cold, then scrape out the wax. Wash any residue with warm water and soap (don’t pour wax down the drain).

How should I care for my ceramic Forever Vessel? 
Handwash with warm water and a soft sponge.



Have more questions or feedback? Contact us at support@siblings.co 

For press inquiries, check out our press kit.