Happy Family Promise
We stand behind everything we make
From the very beginning, we set out to make the best smelling, most sustainable candles on the planet. A candle you'd want to light on the daily to feel good, and could feel good about. But sometimes, a scent isn't for you, or something else isn't quite right. We get it and we're always here for you, like family should be.
100% happiness assured.
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First candle guarantee
We want you to love your first Siblings candle. If you don’t, we’ll send you another scent or issue a full refund. Return shipping on us.
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Anytime returns & exchanges
Sometimes a scent isn’t for you, no worries. Send it back for a different scent or a refund — whenever it suits your schedule.
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Forever Warranty
We back our products. Forever Vessels are covered for a lifetime. If something goes wrong or you're tired of it, we’ll make it right.
How it works
First candle guarantee
If you don't love your first candle from us, we'll send you a new scent to try or a full refund. And return shipping is on us. Just make sure your candle is returned to us in sellable* condition. Offer valid for one exchange on first-time US orders only.
Anytime returns & exchanges
If you find that something you ordered isn't for you — we'll take it back, no questions asked, anytime. Items should be returned in sellable* condition and desired replacements should be specified to customer support.
Forever Warranty
If any workmanship defects become apparent over the lifetime of your Forever Vessel, we’ll send a replacement free of charge, minus shipping costs. Warranty does not cover damage incurred by human error — like dropping ceramic vessel on a hard surface — or superficial natural aging marks.
Simply tired of your Forever Vessel? We'll take it back. Trade it in for a 100% store credit.
