Can I change or cancel my order once I’ve placed it?
We will do our best to accommodate changes or cancellations up until you’ve received your shipping confirmation email. Once an order has shipped, you will need to place a new order and/or make a return.
Is it possible to place a custom / bulk order?
Yes! If you’d like to place a special order for a wedding or other event, please reach out to email@example.com about options and pricing.
What if something comes damaged or broken?
We take care in packaging our goods safely and sustainably. But occasionally despite our best efforts, things happen during shipping. In the event something arrives damaged, please reach out to firstname.lastname@example.org with a photo or description of the issue and we'll send a replacement straight away.
Booklets and Matchbox?
All orders come with 1 booklet and 1 matchbox. If you are ordering more than one candle for gifts, please order extra matchboxes and booklets if you would like to include the booklet and matchbox with the gift.
We currently offer the ability to add gift notes to packing slips in each order. Packing slips do not include prices.
Shipping & Returns
We are working as hard as possible to get goods out the door as soon as possible. However, as a young brand experiencing high demand and our warehouse taking precaution to ensure all COVID safety protocols are followed it is translating into longer than usual processing timelines. We thank you for the patience. Please see current product pages for estimated shipping timelines.
Currently most orders are expected to ship after January 24th.
We offer Free Shipping for orders over $40.
Please keep in mind processing orders can take 2-3 days for items that are in stock.
Where do you ship to?
Currently we ship within the USA only.
How much does shipping cost?
Orders $40 and over are eligible for free shipping. For orders under $40, we offer a $10.99 flat rate to cover ground shipping and a $5 rate that arrives by UPS surepost.
What is your return policy?
New, unused products may be returned within 30 days of purchase in original packaging. Orders will be refunded in full. Unfortunately we cannot offer free return shipping at this time.
Please reach out to email@example.com to get the return process started.
About our candles
What is a Siblings candle?
Our candles are just like other premium candles, except they come in a plant-based bag and you can pour them into a reusable vessel of your choice. They contain everything you need to make a new candle—scented wax, wick, wick holder and simple step-by-step instructions.
How do I make a Siblings candle?
Watch our easy how-to video below, or reference the instructions that come with your candle.
What kinds of vessels can I make a candle in?
Get creative. Have fun. Be safe. Here are some tips for selecting a suitable vessel.
As a rule of thumb, stick to tumblers, cups, and jars that can withstand heat, and won’t leak, crack, or catch fire.
|✔️ Approx. 3" wide||❌ Easily tips over|
|✔️ Glazed Ceramic||❌ Porous ceramic ie. terra cotta|
|✔️ Sturdy glass||❌ Wood, coconut shells, plastic|
|✔️ Sealed metal||❌ All flammable materials|
|✔️ Enamel||❌ Unable to hold water|
What if I don't have a microwave?
No microwave, no worries. You can still make a Siblings candle. Simply bring a pot of water to a low boil on your stovetop. Place the open bag of candle wax in the water and let it simmer until all the wax is melted—about 5 minutes. Carefully remove the bag and when it is cool enough to touch, pour liquid wax into your vessel.
Care & Safe Usage
How can I burn my candle safely?
- Burn candle within sight and never leave unattended.
- Keep away from wind drafts, flammable objects, pets and small children.
- Recommended burn time is no less than 1 hour and no more than 3-4 hours at once.
- Stop use when candle has ¼” wax left. Remove remaining wax and refill.
Any candle tips and tricks?
- To avoid that sooty effect that darkens your vessel, always trim your wick to 1/4” before lighting.
- Does your candle sometimes resemble a tunnel (i.e. wax sticks to the sides)? You can avoid that by letting your candle burn until the surface of the candle is completely melted. This usually takes about an hour per inch in diameter of your vessel.
- Size matters. Get creative with your vessels, but try to stick to around 3 inches in diameter for the optimal candle experience.
How do I clean remaining wax out my vessel?
Place your vessel in the freezer until it is cold, then gently scrape the frozen wax out with a spoon. Any wax residue can be washed out with warm water and dish soap. Pro tip—make sure to put any remaining candle wax in the bin, not down your drain.
How should I care for my Forever Vessel?
Our handcrafted ceramic vessels are waterproof, but should never go in the dishwasher. Always clean your vessel by hand with warm water, soap and a soft sponge.
How do subscriptions work?
Subscriptions include a Siblings pourable candle shipped to you and billed every 3 months. In your account you can switch your shipping frequency or your scent whenever you like. And you can pause or cancel your plan anytime.
How can I create an account?
You'll receive an email with a link to create an account shortly after your first subscription purchase. Follow the link and use the email address you made your purchase with to create an account. Can't find that old email for whatever reason? That's OK, just visit our create account page and sign up with the email you used at checkout.
Have other questions, ideas or feedback?
We'd love to hear from you—firstname.lastname@example.org
Press? Here's a helpful kit